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Part Four

Risk Management Strategies for Instant Messaging
Microsoft’s Unified Communication Solution and How it Can be Enhanced with Integrated Policy Management

By Paul Ritter, Vice President, Interactive Media Strategies

This white paper is the fourth in a multi-part series of research reports and case studies by Interactive Media Strategies being sponsored by Akonix Systems. The white paper is accompanied by an on-demand webcast that includes a video presentation of information and analysis related to the content in this report. This White Paper takes an in-depth look at the rapidly growing trend in the enterprise sector toward Unified Communications, and we examine how solutions from firms such as Microsoft and Akonix are being integrated to help businesses unify a range of communications technologies, including e-mail, instant messaging, and IP telephony. It also discusses why it is important to also consider deploying policy management and control technologies that go hand-in-hand with unified communications solutions.

We’ll first explore what Unified Communications really means and why it’s fast becoming such an important element of discussions by board members, senior executives and IT departments of companies of almost every size and across every vertical business sector.

The report examines some of the key aspects of Unified Communications technology and reviews some of the important issues that should be understood by firms looking to deploy UC solutions in their organization. The report covers some of the critical business decisions that must be made, and presents recommendations for important management, control and integration strategies that every firm should consider when evaluating and deploying Unified Communications.

We examine some of the underlying technology that firms such as Microsoft bring to the table for unifying communications solutions that include e-mail, IM, voice, fax, and mobile devices, and why firms should understand the risks and inherent liabilities that must be managed as well when deploying these types of technologies.

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Risk Management Center for IM