Part Five
Risk Management Strategies for Instant Messaging
IBM’s Unified Communications Solutions
By Paul Ritter, Vice President, Interactive Media Strategies
This report takes an in-depth look at the rapidly growing trend in the enterprise sector toward deploying Unified Communications solutions, and provides an overview of IBM’s solutions, including Sametime Instant Messaging and its integrated products for web conferencing, e-mail, collaboration, IP telephony and point to point video.
We also discuss why it’s so important to deploy security and policy management and control technologies to go hand-in-hand with unified communications solutions.
We’ll first explore what Unified Communications really means and why it’s fast becoming such an important element of current and future business communications deployments at companies of almost every size and across every vertical business sector.
We also review key aspects of the Unified Communications technology and examine some of the important issues that should be understood by firms looking to deploy these kinds of integrated solutions. There are many important business decisions that must be made, and we present our recommendations for important management, control and integration strategies that every firm should consider when evaluating and deploying Unified Communications.
With the recent announcement by IBM of new Sametime solutions for Unified Communications, we examine some of the underlying technology and integration elements of the Sametime family of products that include e-mail, IM, voice, fax, and mobile devices. We believe that with any unified communications technology it is important to understand the risks and inherent liabilities that must be managed as well when deploying these types of technologies.
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